Customer Care

WE CARE ABOUT YOUR EXPERIENCE

Thank you for shopping with Casting Call Boutique. We value you as a customer and would love to address any questions or concerns you may have. Please use the FAQ provided to search for answers to frequently asked questions such as Shipping and Return Policies.

Have any questions or concerns ? We’re always ready to help! Call us at 301-799-4749 Monday - Friday 10 am.-5 pm. ET.   

 You may contact us via email using the form below

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FAQ

 
What is your returns policy?
Casting Call Boutique issues STORE CREDIT ONLY
 

 

How do I return an item?

Please notify customer service by email, within 48 hours of receiving order, if you need to return an item. 

You may return unworn items, with tags attached, within 5 days of receipt. After 5 days, item becomes a final sale. Upon inspection, items must show No signs of wear or distress.  If your item passes inspection, you will receive Store Credit Only to use on a future purchase.

Items must be shipped back to us (postmarked) within 5 business days, at your own expense.

If all terms of this policy are not met, your store credit will be denied.

What is your processing time?
Please allow 1 to 2 business days for your online order to process, excluding holidays. In most cases orders normally ship within 24 hours.

 

What items cannot be returned/exchaned?
All sales are final on accessories and sale items.
How do I track my order?
 

Once your order has shipped, you will receive a tracking number via email. You may track your delivery via the courier source.

We are not responsible for unexpected delays caused by the courier.

 

 

 

What is your shipping policy?

In-stock items will ship out within 1 business day, or sooner. Shipping and handling charges are non-refundable. U.S. orders $75 and over will ship for free with code, via USPS. 

During holidays your orders may be delayed by shipping company due to high volume, Casting Call Boutique cannot be held responsible. We are not responsible for orders delayed due to inclement weather.

Standard Shipping

Orders within the contiguous U.S usually arrive within 4-7 business days (for in-stock items).
Orders to Alaska, Hawaii and the U.S. Territories usually arrive within 7-14 business days (for in-stock items).

Priority Shipping

  • With Priority Shipping Service, orders will be delivered within 2-3 business days if they are placed by 2 P.M. EST Monday - Friday, excluding U.S. holidays.

  • Orders placed on Friday after 2 P.M. EST and over the weekend will be shipped on Monday, excluding U.S. holidays.

  • Priority Shipping Service is not available for addresses with P.O. Boxes, APO/FPO, U.S. Territories, Alaska, Hawaii and some rural areas of the U.S.

Express Shipping

  • With Express Shipping Service, orders will be delivered on the next business day if they are placed by 2 P.M. EST Monday - Friday, excluding U.S. holidays.

  • Orders placed on Friday after 2 P.M. EST and over the weekend will be shipped on Monday, excluding U.S. holidays.

  • Next Business Day Delivery Service is not available on Saturdays, Sundays, and some U.S. holidays.

  • A signature may be required for delivery.

What are your delivery options?
 

We ship via USPS Priority, Express, and First Class. We also ship Fed Ex Ground in some cases for large orders.

Do you offer international shipping?

We offer  international shipping to Canada and the rest of the world. Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are levied after your package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Duties, value-added taxes and miscellaneous fees associated with your order are not refundable by Casting Call Boutique. Rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us and may not avoid the duties, taxes, or fees.

 

International Shipping 

Orders to Canada and the rest of the world usually arrive within 7-14 business days (for in-stock items).